Since 1991 we have never had a dissatisfied customer - if you have a concern please call us for advice before returning the product. Goods returned unopened and in their original packaging within 14 days of purchase will be refunded in full, applied to your credit card or original method of payment. Carriage costs shall be paid by the person returning the goods, unless the reason for return was caused by Liquid Engineering or our couriers. We may choose to arrange for collection of goods by our own courier. This statement does not affect your statutory rights. All goods remain the property of Liquid Engineering (UK) Ltd until paid for in full.